Once you have contacted support, our technical support team will inform you whether your
instrument is still under warranty or if you are financially responsible for its repair.
See the section Returning Goods to Sciencetech below for specific details about instrument
returns. DO NOT send any instrument to Sciencetech without receiving prior consent and
following the instructions in Returning Goods to Sciencetech.
Sciencetech will repair the instrument at no cost. However, the shipping cost of returning
the instrument to Sciencetech is the responsibility of the customer. Sciencetech will only
pay the shipping cost of returning the instrument back to your destination after repairs.
Note that if the instrument returned to Sciencetech for warranty repairs is found to be
non-defective and in working order, it will be returned to the customer at their own expense.
Sciencetech will repair the instrument for a fixed price that includes parts and labor. However,
you will need to return the instrument to Sciencetech for an inspection and repair quotation.
A minimum diagnostic fee for the returned instrument of $350USD will apply, so please check with
our customer support first.
Sciencetech will not repair your instrument until you have approved the repair quotation. The cost
of the diagnostic fee will be encompassed in the total repair cost. If you prefer not to have the
instrument repaired after receiving the repair quotation, Sciencetech will return your instrument
at your cost.
Note: All repairs carry a 30-day warranty on parts and workmanship.
Returning Goods to Sciencetech and Shipping
Our Customer Support Department will provide you with an RMA (Return Merchandise Authorization) number
whenever you return your instrument for warranty or non-warranty repairs. You must reference this RMA
number in your return shipment. Sending your instrument without the RMA number & harmonized code below
may result in the customer being charged for incurred customs charges. Sciencetech will not pay customs
fees for RMA returns.
International returns must include these essential shipping documents:
The original Certificate of Origin (included with the original shipment of the equipment)
Packing list, which will be supplied by Sciencetech, which must be placed inside the shipping container
Sciencetech will provide you with a template for completing the commercial invoice. The template includes
information required by Canada Customs for approval for entry into Canada. Please include complete details
in the Customs Declaration section of the Commercial Invoice:
It is essential that harmonized Custom Code 9813.00.00.95 appears on paper and electronic documentation
and/or reporting, including:
Failure to include the above information may result in the customer being invoiced for any Customs charges incurred
Shipping Company Waybill
Commercial Invoice: Sciencetech uses the value on the original invoice as the Declared value for customs.
In cases where a fraction of the original equipment is being returned Sciencetech will provide the value to
declare for customs for the returned portion of the original equipment. Please verify the declared value
for customs is within limits set by your country of export.
Please follow Sciencetech’s instructions for packing equipment before returning to Sciencetech.
Sciencetech’s warranty does not cover damages caused by improper packaging for returned shipments. It may be advisable
to insure your shipment both to and from Sciencetech; Sciencetech will be pleased to insure warranty and non-warranty
return shipments at additional cost to the customer.